Question 1

What sizes do you carry?

Accepted Answer

We carry EU sizes 35–41. If you need a size outside this range, please contact us — we accommodate custom sizing upon request.

Question 2

How do I know which size to order?

Accepted Answer

We recommend measuring your foot length in centimeters and referring to our Size Guide. If you are between sizes, we suggest sizing up for comfort.

Question 3

Can I customize my heels?

Accepted Answer

Yes! Many of our styles offer customization — including heel height, color, embellishments, and sole engraving. Look for the 'Make It Yours' section on each product page.

Question 4

How long does a custom order take?

Accepted Answer

Custom orders typically take 3–4 weeks to complete. We will confirm the timeline with you via WhatsApp after your inquiry.

Question 5

How long does shipping take?

Accepted Answer

Standard worldwide shipping takes 7–14 business days. All orders are tracked and insured. Expedited shipping is available upon request.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Shipping is free on all orders. Please note that import duties or taxes may apply depending on your destination country.

Question 7

What is your return policy?

Accepted Answer

As each pair is made to order, we do not accept returns. However, if there is a defect or error on our part, we will replace or repair your heels at no cost.

Question 8

How do I care for my heels?

Accepted Answer

Store your heels in the dust bag provided, away from direct sunlight and moisture. Clean with a soft dry cloth. Avoid contact with water or rough surfaces.

Question 9

Can I get my name engraved on the sole?

Accepted Answer

Yes! Sole engraving is available on select styles. You can request this as part of a custom order via WhatsApp.

Question 10

How do I place an order?

Accepted Answer

All orders are placed via WhatsApp. Simply select your style, color, and size on the product page, then tap 'Order via WhatsApp' — your order details will be pre-filled automatically.

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